Cancellation & Refunds Policy
In the event of the cancellation of accommodation by the Company prior to the commencement of the booking, the full amount paid by the Client will be refunded by the Company to the Client. The Company accepts no liability, either legal or financial, for any other costs incurred by the Client as a result of cancellation of accommodation by the Company.
In the event of cancellation by the Client of any accommodation or any other goods and services offered (either in full or in part) prior to the commencement of the booking, the Company will charge a cancellation fee equivalent to 50% of the total value of the accommodation and services cancelled by the Client. Such amount will be deducted from the amount paid as a deposit/advance payment and, if applicable, an invoice for the balance will be sent to the Client for immediate settlement.
Failure to check-in on the date of arrival and/or any cancellations of bookings (or part bookings) owing to disruption to or cancellation of your travel arrangements, whether caused by an act of God, industrial action, or other circumstances not being the fault of the Company will not reduce or cancel your liability for the full cost of the booking, and if applicable, cancellation charges will apply in accordance with the cancellation policy. You are therefore advised to take out adequate insurance to cover your losses in such situations.
Where a Client wishes to extend the period of stay in the Property, notice by email should be given to us as soon as possible.
We cannot guarantee any extension, which is subject to availability of the Property. An alternative apartment may be offered if the Property has been booked for all or part of the required extension period.
A cancellation charge will not apply, and a full refund will be given where the appropriate notice, as set out below, of the cancelled booking has been received and acknowledged by us by email.
Should you wish to cancel or significantly alter a booking for accommodation, you will need to provide the below amount of notice, prior to your booked arrival date:
- Stay of 7 nights = 2 weeks’ notice required;
- Stay of 31 nights or more = 4 weeks’ notice required